Shipping & Returns
If you receive a broken item or wrong item, we will accept a return of the unused product within 14 days or send you a replacement at not cost.
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Amy USA will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
Please note that we do not cover the cost of return shipping. The customer is responsible for all shipping costs associated with returning the item(s) to us.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Orders are typically shipped within 1 business day. You may select your desired shipping method from the checkout page.